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K.mind Business Process Outsourcing (KBPO) is the OUTSOURCING OF PROCESSES that to not usually belong to the core business of the organization. K.mind does services from the administrative, financial and controlling department routine, the quality and training management system routine, among others services that an organization is not willing to or does to need to do itself. Read more on Outsourcing.
Why should your organization have KBPO?
Then main advantages of KBPO are:
- Outsourcing intelligence instead of workforce;
- Focus on Core Competence and Strategic Goals;
- Focus on Core Business instead of support process which is outsourced to K.mind;
- Achievement of higher levels of efficiency and continuous improvement in the performance of a particular function;
- Internal assets availability to strategic issues;
- Reduction of investments in capital and training in the performance of a particular function;
- More reliable financial information;
- Operational costs control and reduction;
- Management through Performance Indicators (SLA);
- Cost reduction due to expense optimization;
- Interaction between the Quality Management System and Managerial Process;
- More flexibility.
Why to outsource?
- Directors waste precious time dealing with administrative and financial issues, quality operations and training. Sunch tasks can be reassigned to commercial and to business operation departments;
- It is very difficult to build and maintain a high quality team. In addition to it, recruiting and selection, training and adaptation to work makes it too expensive;
- Business process requires more attention;
- Need of support from consulting and assistance offices in order to improve analysis;
- Out-of-date computer technology.
Services offered by KBPO:
Financial Administrative Process
• Routine of controlling departments and Administrative-Financial Management;
• Managerial reports and national and external performance indicators (BSC inclusive);
• Assistance with the preparation of annual budgets, reviews and monitoring;
• Strategic managerial and financial demonstration analysis;
• Cash flow preparation, demand estimation and analysis and management of the cash flow cycle;
• Control of paid documents;
• Accounts payable and Receivable;
• Processing of accounts payable via online banking;
• Control of accounts payable and receivable and client´s situation;
• Control of accounts payable and receivable and supplier´s situation;
• Control of bank charges;
• Control of bank balance and cash flow
• Control of contracts signed with third-party companies;
• Preparation of managerial reports and performance indicators with analysis and judgment;
• Audits of
• Preparation of cost reports, analysis and actions to be taken;
• Development of cost centers, share, allocation of assests and business units;
• Studies of pricing and making analysis along with the marketing and sales department.
Training Process
• Implementation of training process according to NBR ISO 10015;
• Research on training needs based on the assessment of competence gaps in certain areas an in each contributor;
• Development of plans of internal and external training;
• Control of internal and external training;
• Control of actions towards internal and external training;
• ROT Analisys - Return Over Training;
• Development of training techniques;
• Writing of training books and delivery of fundamental intern courses.
Quality Management System Process (QMS)
- Performance according to regulations ISO 9000/9001, ISO 14000, ISO 13485, ISO 22000, ISO/TS 16949 e BPF/RDC 59.
- Support and preparation of documents of the Quality Management System Process(QMS);
- Process Rseearch and Analysis;
- Reorganizing Business Managerial Process
- Implementation of Quality Programs 5S and 3R;
- Performance as a management representative;
- Maintenance, Review and Continuous Improvement of documentation QMS;
- Performance of internal quality audits.
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